After a bicycle ride, I turn my jersey inside-out to launder it – in order to minimize wear on the fabric.
Me in my Albert Moving & Storage cycling jersey
I have ridden my bicycle about 3,000 miles a year over the last few decades, so you can imagine how many cycles (on the road and in the laundry) it’s been required to endure!
I have found that, in the case with running an organization as well as with washing my cycling clothes, the Nside/Outside Principle has proven to be the key to service excellence!
When I lost 70 pounds in one year, it may have appeared to others as a magical transformation.
Photo Credit: Africa Studio/Shutterstock
In order to introduce the Nside/Outside (internal customer) principle to our employees, one member of my leadership team and I had to get crafty!
photo by Bobby Albert
Recently my wife and I went to watch our four- and six- year-old grandsons play indoor soccer.
photo by matimix Shutterstock.com
About 20 years ago, I experienced the largest failure that I have ever encountered. I had invested about 4 million dollars to develop a new service – and I eventually had to shutter the whole operation. – Ouch!
photo by Udra11 Shutterstock.com
On Saturdays, my wife and I enjoy doing our early morning long bicycle ride or long walk, clean-up, and then go to our favorite grocery store.
photo by Adisa at Shutterstock.com
Before we begin shopping, we usually enjoy a delicious, cooked-to-order omelet in the store’s deli.
We like this grocery store because how well everything speaks to us as a guest (that’s what they call their customers)…shopping carts, signage, farmers market feel, bakery, food tasting stations, organic and natural health products, flower shop, etc.
Most of all, it is the employees who make you feel welcome. They are pleasant, personable, and sincerely want to help you.
You get the feeling that they really care for you. They provide a positive shopping experience with a community feel.
The next thing I’m going to say may shock you.
My good friend and I regularly have lunch at a nearby deli. We enjoy the food (and ice cream), and as you can imagine, during our long discussions, we always have an answer to solve all of the world problems!
Image Credit: deathtostockphoto
When our three sons were in high school, I would say to them, “When you get in the car with your buddies on Friday night, you already know how the night is going turn out.”
Image credit: Dmitrijs Bindemanis/shutterstock.com
My wife and I have three sons. They are all adults now, but I remember holding hands with them as we crossed the street when they were little boys. Like most parents, we tried to help them avoid physical injury.
Image credit: Max Topchii/shutterstock.com
Getting physically hurt would have been a tragedy, but there are other risks that are just as dangerous! Fortunately, I’ve discovered some ways to help us stay safe.
I wish I had Superman underwear like my three young grandsons have! They remind me of when I was a little boy. I would watch Superman on TV, and he would always say, “Up, Up and Away” right before he took flight!
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