Customer service is only as good as your employee service. Many believe that, but Chuck Bailey is one who consistently lives it.He’s the Owner and Founder of Cornerstone Moving & Storage, where they focus on each employee, by getting to know them personally. From day one, Chuck dives into the lives of new team members and dedicates himself to their growth and development.After you hear (Continue)
Workplace Culture
Looking to Brand or Rebrand Your Company? Start With Values
Most of us know the tremendous impact branding can have on an organization. When most of us hear “branding,” we think colors, websites, logos, and names.But Bill Gullan says that’s not where branding starts.Bill’s the president of Finch Brands, where they help clients brand and rebrand every day.Bill says that branding starts well before you name a company or polish a website. It (Continue)
How Coordinating Events Taught One Man The Importance of Listening
There is a reason we have two ears and only one mouth.Listening is an incredibly important skill to develop and it will get you farther in your personal life and career than speaking too quickly ever will.John Esparza is the President & CEO of the Texas Trucking Association, but before that he worked for Governor Bush’s office in the 90s as the Coalition Director. During this time (Continue)
Creating An Abundant Workplace Culture
Workplace culture. Does this phrase sound familiar?It probably does.Why?Because it is everywhere.Why is it everywhere?Because it is an interesting topic. A topic that is constantly relevant. A topic that has practical value.Workplace culture is more than having a ping pong table in the office or offering gourmet coffee to staff in the (Continue)
What Makes for Great Employee Engagement?
Employee Engagement.We all know it’s important.We all know it directly affects the bottom line.But, what’s the secret to building it and keeping it high?We had the chance to sit down with Jason Turner, VP at ArcBest, to chat about that and more surrounding the topic of employee engagement.Engagement with employees has been extensively studied over the years. As Jason defined (Continue)
Principled Profits – Outward Success Is an Inside Job
It is finally here – my new book, Principled Profits - Outward Success Is an Inside Job officially releases today! Click here to read the press release.It’s been a long time coming. Hundreds of hours of effort. A labor of love for sure.Principled Profits contains what I found to be the essential principles of effective leadership. Do you want to lead your family, team, or entire (Continue)
Political Talk Hotspots and Not-spots
The political climate is hot right now, as are people’s opinions. It seems that everywhere you turn, someone is expressing their political views, whether it’s on Facebook, a blog, on the streets, or at the dinner table. People have the right to speak their mind, have differing opinions, and even share those with each other in a mature way. However, with rights come responsibilities, and there (Continue)
The Power of Purpose
ZAP! POW! When I hear those words, I think of the word “power”. I laugh and think about when I was a kid watching the Batman TV series, starring Adam West as Batman and Burt Ward as Robin. (Continue)
What is a Purpose Statement?
Prior to 2011 when I sold my business to a publicly-traded company, I was doing meaningful work. I, along with our leadership team, worked hard, and in some cases, long hours, but we had lots of fun in the process. (Continue)
Quality is Contagious – a Summary
As we wrap up this topic about our company-wide quality improvement efforts, it is important to give credit where credit is due! Our first Operation QIC® company-wide workshop was quite a success. It proved to be the catalyst for the significant results that occurred afterwards. But, I want to be the first to say that it was team effort and NOT all about Bobby Albert. (Continue)